Deactivate a User
Updated
by
Sam McDougall
This short guide will go through how to Deactivate a User within the portal as a Tenancy Admin.
Deactivating an account will stop all sends to the user until re-activated. This includes Courses, Simulations, Reminders, and anything sent via OnDemand or a Journey. Additionally, the user will also lose the ability to log onto their portal while their account is deactivated.
Setting to Inactive
- Log in to the Boxphish Portal
- Select the Tenancy Tab on the left nav bar
- Select the 'Users' Tab
- Scroll down the page to the 'Existing Users' table
- Find the User you wish to Deactivate by either typing in the search bar or scrolling the table
- Once located, select the User settings button on the right of the user
- Click the slider on the right of the 'Active' row
- You will be prompted with a text box to confirm this
- Click OK
- The User is now Inactive and will appear in red on the user table
To Activate a User, simply repeat the above process.
