Course video won't load

Updated by Sam McDougall

The below guide will go through a method of solving the course video not displaying for a user when taking the course.

The course videos are embedded via Vimeo. There are a few addresses you may need to allow through your network if you are facing video display issues:

Make sure to set these as wild cards as the code at the end of the address will be different per video

If you are still facing issues after actioning this, please try a different browser/device and/or contact support with your issue.

How did we do?