Troubleshooting & FAQs

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Answers to common questions and solutions to known issues. Use this section when something isn’t working as expected or behaviour looks different to anticipated.

17 articles by 3 authors

How do I Access Boxphish as a New User via Email?

The below guide will take you through how to access the Boxphish Portal via Email as a new user If you are an existing user logging in via Email, please refer to the existing user guide HERE. Navigat…

How do I reset my password?

Below is a short guide on how to reset your password when signing in with Email on the Boxphish Portal If you are a new user logging in via Email, please refer to the New user guide HERE. Navigate to…

How to complete a course

Navigate to your portal at portal.boxphish.com. Click ' Start ' on the course you wish to complete and the Course will be launched within the UI. On starting a Course it will be launched within the U…

What is my Licence limit?

If you would like to see your current licence limit, please follow the below steps: Licence limit location. Login to the Boxphish Portal. Go to Users option on the left Nav bar. The Licence limit is…

How do I know if Auto-Sync is turned on?

To check this, please note you must be a tenancy admin. Navigate to your portal at portal.boxphish.com. Click the ' Users ' option on the left hand menu and navigate to the ' User Sync ' tab. Once co…

Prevent False Positives from Microsoft Report Phishing Add-In

Microsofts Report Phishing add-in is capable of generating false positives when it comes to 3rd party phishing simulations. This is due to the add-in scanning the URL's within emails to scan for pote…

What courses does Boxphish offer?

Below is a list of the current courses Boxphish offers, along with courses currently in production:

What is a Phishing Simulation?

What is a Phishing email? - From the National Cyber Security Centre 'Phishing' is when criminals use scam emails, text messages or phone calls to trick their victims. The aim is often to make you vis…

Custom Content

Boxphish now offers custom content. Training content can be developed specific to your organisation, featuring full branding and even bespoke characters.. If you are looking to request this or would…

Course video won't load

The below guide will go through a method of solving the course video not displaying for a user when taking the course. The course videos are embedded via Vimeo. There are a few addresses you may need…

How to download images within emails

Some mail clients may block images by default and will ask the user if they'd like to load the images in the email. Depending on your mail client, you can add the sender address to a safe senders lis…

Is Boxphish Certified for Cyber Essentials?

Boxphish is certified for Cyber Essentials provided by the National Cyber Security Centre. This can be verified by searching the NCSC database through IASME here: https://iasme.co.uk/cyber-essentials…

Turn off course notifications

This guide will show you how to turn off course email notifications for all your users within the portal. Log into the Portal. In the left navigation bar, click Settings. At the top, select the Gener…

How to update a User's email?

Tenancy Admins can request email changes for a user via the below steps. Email fields are not updated by User Syncs, therefore need to be manually requested. Single User: Email our Support Team at su…

Why is the Newsfeed blank?

If the newsfeed is appearing blank on your system, this is because the address https://corsproxy.io/ is being blocked by your network. We use https://corsproxy.io/ to bring in the RS feeds from other…

How to Delete Sent Course(s) for a User

As a Tenancy Admin, you are able to delete outstanding courses for your users via the portal. Log into the Portal. On the left navigation bar, click Dashboard. Scroll down to User Search. Search for…

Disable/ Enable User

If a user is on long-term leave, therefore needs their Courses/ Simulations paused, disabling the user is the best way to manage this. Disabling the user means their previous data will be saved, but…