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How to update a User's email?

Tenancy Admins can request email changes for a user via the below steps, or automatically if you have a user sync enabled with auto-sync = ON. Email fields are updated by User Syncs, therefore may no…

Meg Bird
Updated by Meg Bird

Tenancy Admins can request email changes for a user via the below steps, or automatically if you have a user sync enabled with auto-sync = ON.

Email fields are updated by User Syncs, therefore may not need to be manually updated

Single User:

  1. Log into the portal via Boxphish
  2. Navigate to the 'Users' tab
  3. Search for the user you need to update, and click 'VIEW'
    1. Navigate to 'USER DETAILS'
    2. Update the user's email & click 'UPDATE USER'

Multiple Users:

  1. Email our Support Team at support@boxphish.com
  2. Include a CSV with columns: OldEmail | NewEmail
    1. We can then bulk upload these emails into the system

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