FAQ

10 articles

Custom Content

Boxphish now offers custom content. Training content can be developed specific to your organisation, featuring full branding and even bespoke characters.. If you are looking to request this or would…

Updated 5 months ago by Sam McDougall

How does the exisiting Journey apply to a new user?

This is a short guide on how the Journey system works in regard to a net new user. A Journey is a set learning path that applies Tenancy-wide. This will automatically send either Sims, Courses or bot…

Updated 5 months ago by Sam McDougall

Course video won't load

The below guide will go through a method of solving the course video not displaying for a user when taking the course. The course videos are embedded via Vimeo. There are a few addresses you may need…

Updated 5 months ago by Sam McDougall

How to download images within emails

Some mail clients may block images by default and will ask the user if they'd like to load the images in the email. Depending on your mail client, you can add the sender address to a safe senders lis…

Updated 9 months ago by Jacob Flinders

What is a Phishing Simulation?

What is a Phishing email? - From the National Cyber Security Centre 'Phishing' is when criminals use scam emails, text messages or phone calls to trick their victims. The aim is often to make you vis…

Updated 9 months ago by Sam McDougall

What courses does Boxphish offer?

Below is a list of the current courses Boxphish offers, along with courses currently in production:

Updated 9 months ago by Sam McDougall

Is Boxphish Certified for Cyber Essentials?

Boxphish is certified for Cyber Essentials provided by the National Cyber Security Centre. This can be verified by searching the NCSC database through IASME here: https://iasme.co.uk/cyber-essentials…

Updated 9 months ago by Sam McDougall

How do I reset my password?

Below is a short guide on how to reset your password when signing in with Email on the Boxphish Portal If you are a new user logging in via Email, please refer to the New user guide HERE. Navigate to…

Updated 9 months ago by Sam McDougall

How to complete a course

Navigate to your portal at portal.boxphish.com. Click ' take Course Now ' on the course you wish to complete. In the new window, click ' Star Course '. After you have completed your training video, s…

Updated 9 months ago by Jacob Flinders

How do I know if Auto-Sync is turned on?

To check this, please note you must be a tenancy admin. Navigate to your portal at portal.boxphish.com. Click the ' Tenancy ' tab on the left of the screen. At the top, select ' Additional Data '. On…

Updated 9 months ago by Jacob Flinders