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FAQ

How do I reset my password?

Below is a short guide on how to reset your password when signing in with Email on the Boxphish Portal If you are a new user logging in via Email, please refer to the New user guide HERE. Navigate to…

Updated by Sam McDougall

How to complete a course

Navigate to your portal at portal.boxphish.com. Click ' Start ' on the course you wish to complete and the Course will be launched within the UI. On starting a Course it will be launched within the U…

Updated by Jacob Flinders

What is my Licence limit?

If you would like to see your current licence limit, please follow the below steps: Licence limit location. Login to the Boxphish Portal. Go to Users option on the left Nav bar. The Licence limit is…

Updated by Sam McDougall

How do I know if Auto-Sync is turned on?

To check this, please note you must be a tenancy admin. Navigate to your portal at portal.boxphish.com. Click the ' Users ' option on the left hand menu and navigate to the ' User Sync ' tab. Once co…

Updated by Jacob Flinders

How does the existing Journey apply to a new user?

This is a short guide on how the Journey system works in regard to a net new user. A Journey is a set learning path that applies Tenancy-wide. This will automatically send either Sims, Courses or bot…

Updated by Sam McDougall

Prevent False Positives from Microsoft Report Phishing Add-In

Microsofts Report Phishing add-in is capable of generating false positives when it comes to 3rd party phishing simulations. This is due to the add-in scanning the URL's within emails to scan for pote…

Updated by Jacob Flinders

What courses does Boxphish offer?

Below is a list of the current courses Boxphish offers, along with courses currently in production:

Updated by Sam McDougall

What is a Phishing Simulation?

What is a Phishing email? - From the National Cyber Security Centre 'Phishing' is when criminals use scam emails, text messages or phone calls to trick their victims. The aim is often to make you vis…

Updated by Sam McDougall

Custom Content

Boxphish now offers custom content. Training content can be developed specific to your organisation, featuring full branding and even bespoke characters.. If you are looking to request this or would…

Updated by Sam McDougall

Course video won't load

The below guide will go through a method of solving the course video not displaying for a user when taking the course. The course videos are embedded via Vimeo. There are a few addresses you may need…

Updated by Sam McDougall

How to download images within emails

Some mail clients may block images by default and will ask the user if they'd like to load the images in the email. Depending on your mail client, you can add the sender address to a safe senders lis…

Updated by Jacob Flinders

Is Boxphish Certified for Cyber Essentials?

Boxphish is certified for Cyber Essentials provided by the National Cyber Security Centre. This can be verified by searching the NCSC database through IASME here: https://iasme.co.uk/cyber-essentials…

Updated by Sam McDougall

Reporting Access Level

This short guide will take you through how to change a user's reporting permissions. Reporting Level List. Tenancy Admin - This user can see all Tenancy Reporting and access the Tenancy admin tools.…

Updated by Sam McDougall

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